Why Work at VidCruiter?

VidCruiter is a recognized Great Place to Work®. We are a strong team that is making a real difference by virtually connecting employers with qualified job seekers around the world. As a fast-growing company, we offer limitless opportunities for advancement and professional development. You will feel right at home thanks to our welcoming, collaborative company culture.

At VidCruiter, we take pride in the work we do. There is a reason why we’re continually named an industry leader by popular software review site G2.

Stop counting the days; start making your days count. If you want to collaborate with our team of experts and contribute towards our success and be recognized for your work, then VidCruiter is the place for you!

About the position:

We are looking for a Senior Client Success Manager (CSM) with experience managing strategic SaaS accounts in the mid-market to enterprise segment. This role is ideal for a relationship-driven, data-savvy professional who thrives on driving client outcomes and expanding account value. You’ll act as a trusted advisor, owning the full post-sale relationship, including regular QBRs/EBRs, on-site client visits, and accountability for Net Revenue Retention (NRR) targets—both churn mitigation and upsell expansion.

What You'll Do:

• Own and manage a portfolio of high-value mid-market and enterprise accounts.

• Conduct regular Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to drive alignment with client goals and showcase ROI.

• Visit key clients on-site to deepen relationships, solve complex challenges, and uncover new opportunities.

• Monitor and proactively manage client health, usage metrics, and satisfaction to prevent churn and drive product adoption.

• Partner cross-functionally with Sales, Product, and Support to ensure a seamless client experience.

• Develop and execute account growth strategies, identifying upsell and cross-sell opportunities to meet or exceed NRR goals.

• Serve as the voice of the customer, providing structured feedback to internal teams on feature needs, product performance, and market trends.

• Create and maintain success plans, executive reporting, and stakeholder communications.

What We're Looking For:

• 5+ years of experience in a Client Success, Account Management, or Strategic Consulting role in a B2B SaaS environment.

• Proven track record of managing complex accounts, influencing executive stakeholders, and driving measurable growth.

• Deep understanding of Net Revenue Retention (NRR) levers and experience owning churn and upsell targets.

• Strong presentation skills and confidence leading both virtual and in-person client meetings.

• Strategic thinker with excellent problem-solving and organizational skills.

• Willingness to travel up to 20% for on-site client engagements (travel within North America, valid passport is a requirement)

• Experience with tools like HubSpot, ClickUp, or other CRM and Project tools considered an asset

Want To Know More - We don’t blame you!

The following link will direct you to a post published by the Founder of VidCruiter and Council member with Forbes, Sean Fahey. In his post titled “Five Lessons Learned from The Waves of Change In 2020,” he enlightens us on how the challenges brought on by COVID-19 are not seen as an obstacle but instead present us with opportunity. To read more, click on the Forbes Link.

We thank all applicants for their interest, only those selected for interviews will be contacted.

VidCruiter is committed to ensuring, equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We consider qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have a special need that requires accommodation during any stage of your recruitment process, please email our HR Team at careers@vidcruiter.com.